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FAQ

Your order

Use our convenient calculator on the Homepage to quickly calculate the price of your order. More information is available on our Prices page. Some websites offer writing services for less than $7 per page, but we do not recommend such options because a quality paper is worth more than that. Moreover, it is very likely that such papers will be submitted to an online database, and thus your tutors will see them as plagiarized.
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Security & Authorization

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Authorization is a fraud preventing measure that helps us to be certain that the cardholder is aware of the transactions at BuildUpEssay.com. There are several types of authorization: email, phone and (in certain cases) credit card authorization. Please note that unauthorized customers can be denied our services.
Please be patient, your email and SMS codes will arrive shortly. If you are not receiving your codes, contact Customer Support Representatives for assistance.

Service

Our services are pre-paid, which means that we will start working on your paper only after the payment is made. There is no reason for you to worry about your money because in case you are dissatisfied with your paper, Revision and Money Back Guarantee policies are here to protect you.
Using our service can be regarded as going to an online library designed specifically for your needs. After all, we only deliver a sample of how a perfect paper on your topic should be written so that you could learn from our professionals.
We do not store any papers custom written for our clients in any kind of a database. We write everything from scratch. We guarantee that you will be able to get your money back if you detect that your paper was pre-written.
Your paper will be formatted for free any way you like — in APA, MLA, Chicago/Turabian, Harvard, etc. If no requirements are given, the default formatting is: MLA, 12pt Arial, double- spaced, 1 inch margins, 275 words on a page.
Once you order a document at BuildUpEssay.com, you can be certain that it will be completely original. Thanks to the trusted plagiarism prevention tool WebCheck, we can guarantee that your paper will be plagiarism-free. We do not use the TurnItIn.com service because it stores all the submitted documents in a database.
We provide you with the money back options covered by our policy. If you think that your order requirements have not been fully met, request a free revision or cancel your paper. Read more in our Money Back Guarantee document.

Your Writer

One of our proficient authors will work on your paper. We employ only trusted writers with years of writing experience and deep knowledge of academic fields. Our Quality Assurance Department guarantees a high level of professionalism. You can even let us know if you would like your author to be British or American. However, writers from certain countries might not be available at all times.
“My previous writer” option in the section “Preferred writer” of the order form allows you to do just that! You will only be asked the ID number of your author. This feature is available only for the orders of 1 day and more, and the price for these urgent assignments will be increased independently from the level of your writer.
Use the messaging system available in your personal account for that. This will allow you to be sure that your instructions have been fully understood. For security reasons, you may not share your personal information with the writer or ask him to do the same.
Just upload any files that you think will be needed for the paper completion. There is a “Files” section for every order in your personal account. We accept most popular file formats, and your documents should be no more than 20 MB. If uploading fails for one reason or another, you can always reach our Customer Support Representatives or send your files directly to support@BuildUpEssay.com remembering to mention the number of the order in the subject of your message.

Extras

Every paper ordered at BuildUpEssay.com will be of high quality. Making it even better is possible with our “TOP writer” option in the “Preferred writer” section of the order form. Choosing it will increase the order price automatically.
Select the “VIP customer service” feature in this case. All your requests will be given the highest priority, and you will be able to track the status of your order with text message notifications. This options makes it really easy for you to become our top client. Your order will become #1 as well. All for $14.99. Check out the Prices page for more.
Ticking the box “I want to receive official Plagiarism report” is all you need to get an official report from the trusted plagiarism prevention system WebCheck. You will receive it once you approve the order. Prices for this option start from $10 for a double-spaced document. See more details on the Prices page.
We realize that even though writing an abstract for your paper requires a considerable level of skills from the writer, we are confident in our capacity to deliver an abstract of good quality for you. “Add an Abstract page to my paper” will inform us that you want one. The cost for this option is $14.99.
Our loyal customers enjoy our discounts, our bonus program, and special offers. By placing orders, they receive bonuses, which can later be used to pay for orders. More information is available on the Prices page.
These pages are included in your paper automatically – for free. For instance, placing an order for a 5 page document will get you a total of 7 pages, 5 of which will be its body.
Simply choose “Sources Used” on your order page in your control panel. When you purchase this extra, we will upload a soft copy of the materials your writer used while working on your order. They may be available in various formats, for example, in .doc, .docx, .pdf or as images/print screens of online sources. We will deliver them to your control panel after the work on your order has been completed.
We have the “Table of Contents/Outline” optional extra for that. You can choose it in your personal account (on the order page).
Upon your request, when the writer completed your paper, one of our professional editors can double-check it for you and edit if necessary. Just choose an Editor’s check extra in your control panel and it will be added to your order. Once added, the ultimate price for your order will be calculated automatically.

Delivery

First, you will receive an email or phone notification that your order is ready. Second, you will need to sign in to your personal account, see the preview version, which is a watermarked picture of your paper, and approve it. If you want us to change something in your document, you can always make use of your three free revisions before your press “Approve”. If you approve the order, you will receive an MS Word version of your document.
You can easily reset your password through the corresponding option on the login page. Afterwards, check your email to restore access to your personal account.
Customer Support Representatives will need to be notified immediately if your deadline was missed. They will tell you about the options available. Whether the deadline was missed because of the writer or because the customer, we will need to agree on a new deadline. If the author was responsible for missing the time frame, we will recalculate the price and make a proper refund. However, if you were late to provide us with all the details about your order, we will finish working on your paper as soon as possible, but no refunds can be expected in this case. Check out the instances when you can get your money back on the Money Back Guarantee page.

Revision

If your paper was not written according to your initial instructions, you can have it revised for free. We offer three revisions, and the instructions for them should not contradict the initial instructions. Also, no new documents will be accepted. Asking us to revise your paper is possible both before and after you approve the paper. In the latter case, however, you will have to get in touch with our Customer Support Representatives, and you have only one week to do that. Your can find additional information in our Revision Policy.
By a preview we mean a picture of your document watermarked by our company that you can review and comment on, if needed. As you have the option of three free revisions, you can ask us to make changes in your paper if you find parts which do not meet your requirements. Try to be specific and mention everything that needs to be changed in just one letter. If everything is okay, and you would like to get an MS Word version of your document, just hit the “Approve” button and download the final version in a few seconds.
First, locate “Send for revision” button on the order page of your personal account and click on it. Second, write your revision instructions in the pop up window remembering to mention a new revision deadline. Please remember that revising your paper is also possible even if the “Approve” button was pressed, but in this case Customer Support Representatives will need to be contacted within seven days.